... factors, levels of their importance and the principal driving factors have been established by interpretative structural modelling (ISM) methodology. Findings The results show that out of 16 CSFs, leadership support, adequate fund and support of functional area leads are the most important CSFs for AI...

.... One such methodology, ISM helps decision makers to visualize the situation (Lee et al., 2010), identify most influential variables, define their interrelationships, and impose a rank order on the complexity of interactions for better understanding and solving complex problems (Ravi...