... factors, levels of their importance and the principal driving factors have been established by interpretative structural modelling (ISM) methodology. Findings The results show that out of 16 CSFs, leadership support, adequate fund and support of functional area leads are the most important CSFs for AI...

... DEA methodology. Most researchers have used statistical methods (e.g. administer a structured questionnaire using Likert scale) to identify CSFs. This research goes a step further because it proposes a method to identify the most CSFs among all CSFs by using a combination of ISM and ANP approaches...