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Keywords: ITIL IT tickets
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Journal Articles
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (7): 1966–1998.
Published: 24 September 2021
... Decision support ITIL IT tickets The significance of natural language in human work and private life cannot be overestimated. It is a means of sharing thoughts and feelings and storing knowledge. Over the last decade, the maturity of natural language processing (NLP) techniques, along...
