... A quantitative method was adopted. Data were collected from 290 companies operating in Turkey and tested with structural equation modeling. Findings The results show that supply chain responsiveness is related to continuous process improvement, supplier integration and environmental uncertainty...

... knowledge and expertise about the strategic difficulties of outsourcing. A variety of technological and non-technological resources must also be considered when integrating an information technology (IT) infrastructure into BPO decisions in order to achieve greater performance. Originality/value...

...Javed Aslam; Aqeela Saleem; Yun Bae Kim Purpose This study aims to proposed that blockchain helps the organization improve supply chain (SC) performance by improving integration, agility and security through real-time information sharing, end-to-end visibility, transparency, data management...

...Diego León Peña Orozco; Jesus Gonzalez-Feliu; Leonardo Rivera; Camilo Andres Mejía Ramirez Purpose The purpose of this research is to determine the convenience of using a contract model as an integration mechanism for decision-making in a decentralized supply chain of small agricultural producers...

...Michael Kwamega; Dongmei Li; Eugene Abrokwah Purpose The purpose of this paper is to investigate the mediating effect of information sharing (IS) on the link between supply chain integration (SCI) practices (internal, customer and supplier) and internal process performance (IPP) by using selected...

...Dilupa Nakandala; Premaratne Samaranayake; Henry Lau; Krishnamurthy Ramanathan Purpose Despite much research on supply chain (SC) integration and the growing emphasis on recent information technology advancements as an enabler of improved performance, there has been limited research focussed...

...Joseph Barjis; Alexander Verbraeck; Nicholas C. Georgantzas; Evangelos G. Katsamakas Purpose The purpose of this paper is to understand the relationship between information systems (IS) integration and business performance in the context of the ad traffic system of a media company. Design...

...Bouchaib Bahli; Fei Ji Purpose Enterprise application integration (EAI) aims to integrate various enterprise applications, such as legacy systems, enterprise resource planning systems, and best‐of‐breed business applications, to aid in promoting organizational goals. EAI is a relatively new area...

... aspects of sustainability performance is outlined. The paper generally supports the view that a heightened propensity for learning ensures that organizations are better equipped for meeting the challenge of triple bottom line integration. Originality/value Linking two traditionally separate...

...Seth Jonsson; Claes Gunnarsson Purpose The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link. Design/methodology/approach The study...

... – that of invocation. In order to handle the full gamut of cross‐organizational workflow, channels devoted to flow, monitoring, negotiation, and interpersonal interaction are also necessary. Research limitations/implications Extensions to this research might include designs for integrating these multiple channels...

... and integrate collaborative processes within the socio‐technical contexts. Such a collaborative process model will provide a mechanism for communicating and sharing workflow management information among groups and applications. It will realize infrastructures to support the coordination among various business...

...Injazz J. Chen; Karen Popovich Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company's customers. It is an integrated approach to managing relationships by focusing on customer retention and relationship development. CRM has...

... of a case study of a CRM implementation at a UK‐based manufacturing company. The case study illustrates that CRM is a complex and holistic concept, organised around business processes and the integration of information technologies. The study also highlights that implementing CRM requires effective...

... themselves. Workflow, considered as a core component of process management, is to define and administer business processes automatically. A knowledge map is a representation tool to visualize knowledge sources and relationships among knowledge artifacts. Noting the crucial needs to integrate process...

...Marinos Themistocleous; Zahir Irani; Robert M. O’Keefe During the 1990s, companies focused on the adoption of enterprise resource planning (ERP) systems to solve integration problems. However, ERP systems automate core business activities without solving underlying business structures and processes...

...Rodney McAdam; Daniel McCormack This paper presents a qualitative study of the integration of supply chain management and business process management activities. It reviews published literature in both fields and a number of supporting areas, revealing a minimal overlap in the research. A number...

...Ian Martin; Yen Cheung To remain competitive many businesses in the 1990s have undertaken business process re‐engineering (BPR) projects re‐organizing and re‐structuring their business operations. At the same time the need for an IT business solution has enabled integrated business packages...

...Mohamed Zairi Clarifies the link between strategic tools such as benchmarking and business process re‐engineering. Explains the workings of each concept,presents a case example and finishes off by presenting a model of integrated quality management, where the two powerful tools can be used in total...

... for an integrated management approach to successful process management. In recent years, the European Quality Award (EQA) model has been used increasingly by organizations to undertake self‐assessments of their business and organizational performance. Describes the framework of the EQA model, and how organizations...