... are implemented patchy in Italy. For what regards HLM projects with CRM connections, the Italian context seems aligned with the international one, apart from few features. First indications for the implementation of HLM projects with CRM connections emerged. Originality/value – Healthcare systems are facing...

... Italy The dawn of the new millennium is characterized by a rapid advancement in technologies and disruptive changes in global markets, with opportunities to add value through e‐transformation, web‐based tools, product development, innovations, and management of global supply chains (Chang, 2005...

... involved interviews with managers of the companies. Findings In 2005, 1,077 mCRM services were used by 405 companies in Italy. The main benefits found were the improvement of customer satisfaction, an increase in the efficiency of internal processes and an increase in revenue. Research limitations...

... and explained. Differences in the use patterns of the applications are also discussed with real case examples. Italy Mobile communication systems Automation Over the last years, there has been an inter‐linked evolution of the internet and the wireless telecommunications world, resulting...