...Fabiane Leticia Lizarelli; Jiju Antony; Manuel Suarez; Fátima Carneiro; Michael Sony; Ayon Chakraborty; Jie Ma; Felix T.S. Chan Purpose This study investigates whether Kaizen operational practices contribute to environmental, social and governance (ESG) performance. While Kaizen is widely applied...

... it difficult to implement (Maarof and Mahmud, 2016 ; McLean and Antony, 2017). Continuous improvement Kaizen Facilitators Factorial analysis Cluster analysis In the current competitive environment, companies are subjected to an exercise of constant adaptation since market conditions vary from...

... and kaizen were superior in preparing manufacturing companies to have high readiness levels when faced with a health pandemic. Design/methodology/approach Which quality method can help businesses in performing well during a health pandemic? In order to answer this question and be able to provide specific...

... sustainable improvement. The paper aims to discuss this issue. Design/methodology/approach In late 2014, the corresponding author visited Japan as part of Kaizen benchmark tour that introduced the concepts and applications of “Kaizen,” the Japanese word for continuous improvement, in Toyota factory...

... for this lack of literature is the low implementation of Kaizen that has been evidenced over the years in the public sector. Public organizations have a large number of recommendations at their disposal which are vague, abstract and even contradictory. Accordingly, the assessment of the implementation of Kaizen...

... employees are expected to make continuous improvements in the processes for which they are responsible. Nonetheless, as noted by Grover and Malhotra (1997), some companies are involving line workers in the design of new processes. BPR TQM Continuous improvement Kaizen In response...

... of an organisation. Prior to the introduction of BPR, the quality management movement highlighted the significance of business processes and the need for their continuous improvement (CI). CI is derived from the Japanese term kaizen, which means continual improvement involving everyone ‐ managers...

... on model companies and areas of best practice, many processes and practices were modified in order to boost performance standards and achieve higher levels of customer satisfaction. © MCB UP Limited 1996 Benchmarking Customer care Kaizen Quality This article is based on a submission...