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Journal Articles

Setting up a quality costing system: An evaluation of the key issues

B.G. Dale, G.M. Wan

Business Process Management Journal (2002) 8 (2): 104–116.

https://doi.org/10.1108/14637150210425081

Published: 01 May 2002

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Journal Articles

The ISO 9000 series as a tool for organisational change: Is there a case?

A. van der Wiele, A.R.T. Williams, A. Brown, B.G. Dale

Business Process Management Journal (2001) 7 (4): 323–331.

https://doi.org/10.1108/EUM0000000005731

Published: 01 October 2001

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Journal Articles

Set‐up time reduction and mistake proofing methods – A study of application in a small company

S. Patel, P. Shaw, B.G. Dale

Business Process Management Journal (2001) 7 (1): 65–75.

https://doi.org/10.1108/14637150110383953

Published: 01 March 2001

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Journal Articles

ISO 9000 series registration to business excellence: the migratory path

A. van der Wiele, A.R.T. Williams, B.G. Dale

Business Process Management Journal (2000) 6 (5): 417–427.

https://doi.org/10.1108/14637150010353911

Published: 01 December 2000

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Journal Articles

Business process re‐engineering to total quality management: An examination of the issues

J. González‐Benito, A.R. Martinez‐Lorente, B.G. Dale

Business Process Management Journal (1999) 5 (4): 345–358.

https://doi.org/10.1108/14637159910297385

Published: 01 December 1999

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Journal Articles

Business process management: a review and evaluation

R.G. Lee, B.G. Dale

Business Process Management Journal (1998) 4 (3): 214–225.

https://doi.org/10.1108/14637159810224322

Published: 01 September 1998

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Setting up a quality costing system: An evaluation of the key issues

The ISO 9000 series as a tool for organisational change: Is there a case?

Set‐up time reduction and mistake proofing methods – A study of application in a small company

ISO 9000 series registration to business excellence: the migratory path

Business process re‐engineering to total quality management: An examination of the issues

Business process management: a review and evaluation

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