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Journal Articles

The ISO 9000 series as a tool for organisational change: Is there a case?

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A. van der Wiele, A.R.T. Williams, A. Brown, B.G. Dale
Journal: Business Process Management Journal
Business Process Management Journal (2001) 7 (4): 323–331.
https://doi.org/10.1108/EUM0000000005731
Published: 01 October 2001
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Journal Articles

ISO 9000 series registration to business excellence: the migratory path

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A. van der Wiele, A.R.T. Williams, B.G. Dale
Journal: Business Process Management Journal
Business Process Management Journal (2000) 6 (5): 417–427.
https://doi.org/10.1108/14637150010353911
Published: 01 December 2000
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