...Steven Alter; Rik Eshuis Purpose Knowledge-intensive processes (KiPs) are typically viewed as business processes performed by knowledge workers making complex decisions. Increasing digitalization of KiPs through AI and other means reduces the adequacy of that view. This conceptual contribution...

...João Carlos de Almeida Rodrigues Gonçalves; Fernanda Araujo Baião; Flavia Maria Santoro; Giancarlo Guizzardi Purpose A literature review was conducted in order to establish a detailed definition of a knowledge-intensive process (KiP). Moreover, relevant theories from humanities – especially...

...Selena Aureli; Daniele Giampaoli; Massimo Ciambotti; Nick Bontis Purpose The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes. Design/methodology/approach This study uses survey data from 113 leading Italian companies...