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Keywords: Knowledge-intensive process
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Journal Articles
A cognitive BPM theory for knowledge-intensive processes
Available to PurchaseJoão Carlos de Almeida Rodrigues Gonçalves, Fernanda Araujo Baião, Flavia Maria Santoro, Giancarlo Guizzardi
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (2): 465–488.
Published: 03 February 2023
...João Carlos de Almeida Rodrigues Gonçalves; Fernanda Araujo Baião; Flavia Maria Santoro; Giancarlo Guizzardi Purpose A literature review was conducted in order to establish a detailed definition of a knowledge-intensive process (KiP). Moreover, relevant theories from humanities – especially...
Journal Articles
Key factors that improve knowledge-intensive business processes which lead to competitive advantage
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (1): 126–143.
Published: 10 July 2018
...Selena Aureli; Daniele Giampaoli; Massimo Ciambotti; Nick Bontis Purpose The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes. Design/methodology/approach This study uses survey data from 113 leading Italian companies...
