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Keywords: Medical procedure
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Journal Articles
A model for determining the value of patient satisfaction in healthcare
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (3): 798–815.
Published: 17 September 2019
... and discussed. Originality/value The model is an interesting generic illustration for considering value vs cost in all patient care strategies. It enables the position of various medical procedures that can be applied to the same disease in order to keep the variations as minimum as possible within...
