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Journal Articles

Guest editorial

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Madhav Sinha
Journal: Business Process Management Journal
Business Process Management Journal (2020) 26 (3): 677–678.
https://doi.org/10.1108/BPMJ-06-2020-425
Published: 17 June 2020
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Journal Articles

A model for determining the value of patient satisfaction in healthcare

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Jan M. Myszewski, Madhav Sinha
Journal: Business Process Management Journal
Business Process Management Journal (2020) 26 (3): 798–815.
https://doi.org/10.1108/BPMJ-03-2019-0123
Published: 17 September 2019
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Journal Articles

Selected Papers from 8th Canadian Quality Congress

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Dr Madhav Sinha
Journal: Business Process Management Journal
Business Process Management Journal (2017) 23 (4): 766–768.
https://doi.org/10.1108/BPMJ-04-2017-0090
Published: 03 July 2017
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Journal Articles

Selected papers from the 7th Canadian Quality Congress

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Madhav Sinha
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5)
https://doi.org/10.1108/BPMJ-05-2016-0100
Published: 05 September 2016
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Journal Articles

On sustainable development of organization

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Jan M. Myszewski
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 993–1008.
https://doi.org/10.1108/BPMJ-02-2016-0033
Published: 05 September 2016
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Journal Articles

Development and testing of an assessment model for social enterprises: The case of Capeltic in Mexico

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Maria Odette Lobato-Calleros, Karla Fabila Rodriguez, Paulina Carrera-Lobato, Rodrigo Carrera-Lobato
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 1009–1020.
https://doi.org/10.1108/BPMJ-01-2016-0027
Published: 05 September 2016
View article titled, Development and testing of an assessment model for social enterprises: The case of Capeltic in Mexico
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Journal Articles

Effectiveness of QFD in a municipal administration process

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Narda B. Ocampo Jimenez, Roberto Baeza Serrato
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 979–992.
https://doi.org/10.1108/BPMJ-01-2016-0019
Published: 05 September 2016
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Journal Articles

Leadership for change: Proposed organizational development by incorporating systems thinking and quality tools

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Seema Arif
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 939–956.
https://doi.org/10.1108/BPMJ-01-2016-0025
Published: 05 September 2016
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Journal Articles

The impact of middle management commitment on improvement initiatives in public organisations

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Abdullah Alhaqbani, Deborah M Reed, Barbara M Savage, Jana Ries
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 924–938.
https://doi.org/10.1108/BPMJ-01-2016-0018
Published: 05 September 2016
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Journal Articles

Internal customer satisfaction improvement with QFD technique

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Hatice Camgöz-Akdağ, H. Pınar İmer, K. Nazlı Ergin
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 957–968.
https://doi.org/10.1108/BPMJ-01-2016-0022
Published: 05 September 2016
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Journal Articles

Enhancing Black Belts via academic mastery

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Barbara M Savage, Sampath Kumar Sreevathsan
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 909–923.
https://doi.org/10.1108/BPMJ-02-2016-0032
Published: 05 September 2016
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Journal Articles

Empirical study on quality management for product-service systems in industrial environment

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Florian Pasch, Christoffer Rybski, Roland Jochem
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 969–978.
https://doi.org/10.1108/BPMJ-01-2016-0023
Published: 05 September 2016
View article titled, Empirical study on quality management for product-service systems in industrial environment
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