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Keywords: Operational performance
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Journal Articles
The role of blockchain-based smart contracts, generative AI, and green organizational memory in enhancing sustainable supply chain management
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–20.
Published: 07 April 2026
...). Specifically, it builds a research framework based on the dynamic capability view (DCV) theory to explore the interrelationships among green knowledge acquisition (GKA), generative AI (GAI), green BT, green organizational memory, and organizational environmental and operational performance. Design...
Journal Articles
The dynamics behind the performance outcomes of agile supply chains: a comparative study
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2026) 32 (3): 769–791.
Published: 06 May 2025
...Bouchra Abdelilah; Akram El Korchi; Mohammed Amine Balambo Purpose This study explores the nexus between supply chain agility, lean manufacturing, supply chain integration and operational performance. It also provides an evaluation of the state of implementation of lean, integration and agility...
Journal Articles
Resilience capabilities and performance dimensions of manufacturing supply chains in a developing economy
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Journal:
Business Process Management Journal
Business Process Management Journal (2025) 31 (7): 2929–2955.
Published: 04 February 2025
... The study found resilience capabilities comprising agility, alertness and adaptability to significantly and positively predict changes in manufacturing firms’ sustainable (environmental, economic and social) and operational performance. However, the preparedness capability positively impacts the firms...
Journal Articles
Longitudinal analysis of production process variability: an organizational information processing theory perspective
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Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (6): 1764–1782.
Published: 18 July 2024
... and mitigates the negative relationship between production process variability and operational performance. Practical implications Our findings suggest that managers should focus on reducing production process variability by strengthening their firms' IT capabilities. This is particularly crucial...
Journal Articles
Examination of the effects of value creation, intellectual property and organizational creativity on artificial intelligence focused enterprises
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Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (1): 317–337.
Published: 20 November 2023
... effect on operational performance in artificial intelligence-oriented enterprises. H7. Value creation has a positive effect on organizational creativity in artificial intelligence-oriented enterprises. H8. Value creation has a positive effect on operational performance...
Journal Articles
Exploring the impact of supply chain quality management on market performance: the mediating roles of supply chain integration and operational performance
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Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (4): 1159–1183.
Published: 28 April 2023
...Ayman Bahjat Abdallah; Salah Alhyari; Nour A. Alfar Purpose This study examines the impact of supply chain quality management (SCQM) on supply chain integration (SCI), operational performance (OP) and market performance (MP). The mediating impacts of SCI and OP on the SCQM–MP relationship are also...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2022) 28 (8): 90–109.
Published: 27 September 2022
...Tuire Hautala-Kankaanpää Purpose The study examines the impact of digital platforms and supply chain capability on operational performance and tests the mediation effect of supply chain capability. Further, the purpose is to examine the moderating effect of digital culture and sharpen our...
Journal Articles
Impact of social and technical lean management on operational performance in manufacturing SMEs: the roles of process and management innovations
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Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (5): 1418–1444.
Published: 24 February 2021
...Ayman Bahjat Abdallah; Rasha Zuhair Alkhaldi; Majed M. Aljuaid Purpose The purpose of the current study is to address a debatable issue in the extant literature regarding lean management (LM), innovation and operational performance (OP) relationships in the manufacturing SMEs. It conceptualizes LM...
Journal Articles
Fostering knowledge creation to improve performance: the mediation role of manufacturing flexibility
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (7): 1871–1892.
Published: 28 May 2020
... SPSS and Amos. The research hypotheses were tested using covariance-based structural equation modelling. Findings The main findings show that knowledge creation positively and significantly affects business and operational performances directly, and indirectly, through manufacturing flexibility...
Journal Articles
Green supply chain management and business performance: The mediating roles of environmental and operational performances
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Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (2): 489–512.
Published: 23 September 2019
...Ayman Bahjat Abdallah; Wafaa Shihadeh Al-Ghwayeen Purpose The purpose of this paper is to examine the impact of green supply chain management on environmental performance (EP), operational performance (OP), and business performance in the context of a developing country, Jordan. In addition...
Journal Articles
TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry
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Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (1): 331–370.
Published: 15 August 2019
...Sanjay Sharma; Sachin Modgil Purpose The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other. Design/methodology/approach Constructs those...
Journal Articles
Business processes exceptions in relation to operational performance
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Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (5): 908–922.
Published: 12 October 2018
.... The purpose of this paper is to study the relation between the occurrence of exceptions and operational performance. Design/methodology/approach The paper does this by analyzing the execution logs of business processes from five organizations, classifying execution paths as normal or exceptional...
Journal Articles
Agile manufacturing and business performance: The indirect effects of operational performance dimensions
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Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (4): 647–666.
Published: 19 June 2018
...Esraa Hussein Nabass; Ayman Bahjat Abdallah Purpose The purpose of this paper is to examine the effect of agile manufacturing (AM) on business performance and operational performance (OP) dimensions in manufacturing companies in Jordan. It also explores the indirect effect of AM on business...
Journal Articles
Process orientation and the impact on operational performance and customer-focused performance
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Journal:
Business Process Management Journal
Business Process Management Journal (2018) 24 (2): 446–458.
Published: 03 April 2018
...Marcel van Assen Purpose The purpose of this paper is to examine the impact of process orientation at the employee level on operational performance (OP) and customer-focused performance (CP), where the components process thinking by staff, process mapping (PM) and process standardization (PS...
Journal Articles
The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan
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Journal:
Business Process Management Journal
Business Process Management Journal (2017) 23 (2): 349–376.
Published: 03 April 2017
...Ahmad Fathi Al-Sa’di; Ayman Bahjat Abdallah; Samer Eid Dahiyat Purpose The purpose of this paper is to investigate the effects of knowledge management (KM) on product and process innovations, as well as on operational performance (OP). In addition, the effects of product and process innovations...
