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Keywords: Operational performance
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Journal Articles
Journal Articles
Business Process Management Journal (2026) 32 (3): 769–791.
Published: 06 May 2025
...Bouchra Abdelilah; Akram El Korchi; Mohammed Amine Balambo Purpose This study explores the nexus between supply chain agility, lean manufacturing, supply chain integration and operational performance. It also provides an evaluation of the state of implementation of lean, integration and agility...
Journal Articles
Business Process Management Journal (2025) 31 (7): 2929–2955.
Published: 04 February 2025
... The study found resilience capabilities comprising agility, alertness and adaptability to significantly and positively predict changes in manufacturing firms’ sustainable (environmental, economic and social) and operational performance. However, the preparedness capability positively impacts the firms...
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Business Process Management Journal (2020) 26 (1): 331–370.
Published: 15 August 2019
...Sanjay Sharma; Sachin Modgil Purpose The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other. Design/methodology/approach Constructs those...
Journal Articles
Business Process Management Journal (2019) 25 (5): 908–922.
Published: 12 October 2018
.... The purpose of this paper is to study the relation between the occurrence of exceptions and operational performance. Design/methodology/approach The paper does this by analyzing the execution logs of business processes from five organizations, classifying execution paths as normal or exceptional...
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Journal Articles
Business Process Management Journal (2018) 24 (2): 446–458.
Published: 03 April 2018
...Marcel van Assen Purpose The purpose of this paper is to examine the impact of process orientation at the employee level on operational performance (OP) and customer-focused performance (CP), where the components process thinking by staff, process mapping (PM) and process standardization (PS...
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