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Keywords: Operations
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Journal Articles
Mapping customers’ service experience for operations improvement
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (1999) 5 (1): 50–64.
Published: 01 March 1999
...Mitchell M. Tseng; Ma Qinhai; Chuan‐Jun Su The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve...
