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Keywords: Perceived quality
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Journal Articles
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Available to PurchaseLiziane Silva Menezes, Miguel Afonso Sellitto, Tatiane Pereira Librelato, Miriam Borchardt, Giancarlo Medeiros Pereira
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (3): 438–457.
Published: 06 June 2016
...Liziane Silva Menezes; Miguel Afonso Sellitto; Tatiane Pereira Librelato; Miriam Borchardt; Giancarlo Medeiros Pereira Purpose – The purpose of this paper is to develop a multiple item scale for measuring perceived quality in e-service provided by a university. Design/methodology/approach...
