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Keywords: Process deviance
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (6): 1329–1347.
Published: 31 March 2020
... the potential of digital nudging – a concept offering tools that lead individuals to better decisions – to improve business processes. Design/methodology/approach Using process deviance as theoretical lens, an online experiment with 473 participants is conducted. Within the experiment, business processes...
