... and provides a data-driven, interpretable approach to E-SQ prediction and process improvement. The findings provide actionable insights for continuous service process governance on e-service platforms. Wenyan Song can be contacted at: songwenyan@buaa.edu.cn 15 01 2026 12 05 2026 30 06...

...Walton Wider; Zhuxuan Cai; Changhe Wu; Hao Wu; Leilei Jiang; Muhammad Ashraf Fauzi; Syed Far Abid Hossain; Alex Lee Purpose This study explores the drivers of process improvement in Chinese multinational corporations (MNCs), addressing a critical gap in the understanding of the shape efficiency...

...Linda Moder; Tobias Fehrer; Maximilian Röglinger Purpose Given today’s dynamic environment, process improvement and innovation (PII) are a central activity for business process management. Despite increasingly available process data and advances in artificial intelligence, only a few works address...

... process information and adding descriptions to process models and (2) process improvement, which focuses on redesigning processes based on insights derived from analysis. Research limitations/implications While this review paper serves to provide an overview of different approaches for addressing...

... performance is improved by a new kind of process improvement method. Research limitations/implications This study establishes empirically the importance of conversion-specific influence factors and demographic factors as drivers of high knowledge transfer velocities in teams and among individuals...

...Ahangama Withanage Janitha Chandimali Abeygunasekera; Wasana Bandara; Moe Thandar Wynn; Ogan Yigitbasioglu Purpose Understanding how organisations can institutionalise the outcomes of process improvement initiatives is limited. This paper explores how process changes resulting from improvement...

... that gamification is a useful tool for process improvement. Furthermore, our results are helpful for a more successful implementation of gamification. Originality/value Gamification has proven to be effective in a large number of application contexts, such as education, health and crowdsourcing. Despite...

... at: steven.gross@wu.ac.at Business process redesign Process improvement Process innovation Design space exploration 23 03 2020 20 08 2020 01 10 2020 27 10 2020 © Steven Gross, Katharina Stelzl, Thomas Grisold, Jan Mendling, Maximilian Röglinger and Jan vom Brocke 2020 Steven...

... Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only E-grocery Order picking process Order fulfilment Store-based model Logistics Process improvement The arrival of e-commerce has led to the emergence of new challenges in supermarket supply chain management...

... 06 07 2020 24 07 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Business process management Business process reengineering Process improvement BPM tools Businesses change every day. Technology is evolving that changes...

... commitment and front-line staff involvement are considered key factors for the success of implementations. Patient involvement in the process improvement is rarely mentioned. Originality/value Achieving improvements in hospital patient flow requires the design and implementation of complex, multifaceted...

...Sergio J. Chión; Vincent Charles; José Morales Purpose The purpose of this paper is to investigate the mediator role that knowledge sharing plays between organisational culture, organisational structure, and technology infrastructure and process improvement in a knowledge management context...

...Oliver Jones; Jeff Gold; Julia Claxton Purpose The purpose of this paper is to report on a research project, using intervention research (IR), which aims to identify how a higher education institution could develop process improvement (PI) capability. Design/methodology/approach The paper...

... stream mapping Process improvement Lean management Healthcare systems Today quality definition is totally turned out to satisfy customers on time. This goal can be reached by some calculations in a production line but it is more difficult for a service sector. Especially in healthcare systems...

... which can be used to present summarized information quickly and clearly) (Newsom and Haynes, 2004 ; Smiciklas, 2012), and other methods to simplify processes and to vitalize documents. Process improvement Health care Lean Kaizen Visual control Vitalization For any item...

...Boyd A. Nicholds; John P.T. Mo Purpose The research indicates there is a positive link between the improvement capability of an organisation and the intensity of effort applied to a business process improvement (BPI) project or initiative. While a degree of stochastic variation in applied effort...

...Devika Nadarajah; Sharifah Latifah Syed A. Kadir Purpose Past research examining Business Process Management (BPM) mainly focussed on either process alignment, business process orientation (BPO) or process improvement initiative (PII) constructs. However, based on the definition of BPM by Zairi...

...Carolina Resende Haddad; Diego Hernando Florez Ayala; Mauricio Uriona Maldonado; Fernando Antônio Forcellini; Álvaro Guillermo Rojas Lezana Purpose – The purpose of this paper is to present a proposal for process improvement at the Department of Social Responsibility of a Colombian process-based...

...Manuel Bolsinger; Anna Elsäßer; Caroline Helm; Maximilian Röglinger Purpose – Process improvement is a fundamental activity of the business process management (BPM) lifecycle. However, practitioners still lack concrete guidance and adequate objectives for process improvement. Moreover...

...Edward Kabaale; Geoffrey Mayoka Kituyi Purpose – Requirements engineering (RE) and process improvement has been identified as one of the key factors for improving software quality. Despite this, little scholarly work has been done on developing ways to improve the RE process. The situation of RE...