... frameworks for identifying opportunities, focusing on a specific industry or on methods for process redesign. Consequently, there is a lack of an overviews that systematically categorize improvement opportunities alongside applicable redesign options grounded in case studies. Design/methodology/approach...

... innovation Process redesign Business process management Process mining Generative artificial intelligence In a world characterized by multiple crises (Röglinger et al., 2022), accelerated technological progress (Beverungen et al., 2021 ; Feuerriegel et al., 2023...

... as operation or documentation were calculated; cumulative workload activity groups and sub-activities as operation or documentation were calculated, (iv) in the stage of the process redesign, cumulative workload, process cycle time...

... redesign. From another viewpoint, the rising currency of Whole-of-Government (WoG) and “shared services” initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign...

... change such as process redesign and productivity improvements do not take place simultaneously with an organization’s attempts to increase its knowledge base or its capacity to acquire knowledge. Organizations alter processes and re-engineer their operations to improve productivity, not to enhance...

... Business process management Innovation Automation Service‐oriented architecture IT‐enabled innovation Case Process redesign Belgium In order to survive and thrive in a highly competitive business environment, organizations need to be in control of their business processes. Moreover...

... of whether and how the information and operational flows on the ward were affected by introduction of process performance indicators. A business process redesign framework was employed for data analysis since it better reflects the objectives of the State‐wide initiative and offers a convenient tool...