...Zulkaif Ahmed Saqib; Daniel Berg Purpose Digitalization is transforming industries, and understanding the key factors for its successful implementation is crucial for organizations that aim to fully leverage its potential. The service industry faces challenges related to quality management...

... derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Quality management Process management Trust...

... leading to significant process improvements. Practical implications The results show that LM can be used to support some phases of the BPM lifecycle. Furthermore, LM can contribute to identify lean waste in information and documentation flows associated to quality management processes and help...

...Juan José Tarí; Silvia Portela Maquieira; José F. Molina-Azorín Purpose This work examines the relationship between transformational leadership and enablers and results of the European Foundation for Quality Management (EFQM) model 2013 and the relationship between the EFQM model elements...

...Falk Johannes Behmer; Roland Jochem Purpose Quality managers today require a holistic, overreaching view on the organization and its goals in order to plan the quality management organization (QMO) effectively. The purpose of this paper is to present the concept of a web application that aims...

...Jan M. Myszewski Purpose Quality management (QM) principles define the values of the organizational culture that makes people focus on quality assurance and improvement. However, the formulation of the principles of the ISO 9000 standard published in 2000–2015 is more like a list of things...

... highlights the importance of the Accounts Payable function in organizations and discloses its suitability to be included in the ISO 9000 model as any other organizational processes. The theoretical compatibility between the most basic accounting functions and quality management programs is explained...

...Leonardo Sedevich-Fons Purpose Quality management is gradually becoming an area of interest among management accounting practitioners and scholars because of its significant effects on performance and increasing adoption by organizations. Therefore, the purpose of this paper is to explore...

...Dara G. Schniederjans Purpose The purpose of this paper is to assess the role of business process innovation on the relationship between social quality management (SQM) and supply chain performance. To address this issue, this paper distinguishes SQM from soft quality management. This paper...

...Brian Palmquist Purpose Based on a 2015 research survey by the author, the purpose of this paper is to evaluate a group of tablet- and smartphone-based software in order to recommend which one (or two) best matches the requirements for building construction field quality management. The secondary...

... at: odette.lobato@ibero.mx © Emerald Group Publishing Limited 2016 Sustainable development Quality management American customer satisfaction index Consumer satisfaction index Social enterprise The globalized world we live in at present is a blend of needs and desires that has led humanity...

... development is the job of every academic manager, and managing the process through creative innovation is the only solution. Originality/value – The case study is a unique contribution in theory and principles of quality management for checking the application of Six Sigma and lean techniques...

...Madhav Sinha; Abdullah Alhaqbani; Deborah M Reed; Barbara M Savage; Jana Ries Purpose – Top management commitment is considered a significant factor in improvement programmes, and many papers have been written about the role of top management commitment in implementing a quality management...

...-Service Systems (IPS2). The purpose of this paper is to discuss the results of a current study on quality management for IPS². Design/methodology/approach – After a short introduction to the topic of IPS² the paper takes the study design as its structure. It gives an overview of the demography...

... as reference model to define their structure. Although the 2000 revision of the ISO 9001 norm was expressively intended to apply to all types of organization, some concepts still focus on the manufacturing fields, where the first examples of quality management systems can be found. Terms and concepts...

...Robert T. Jones; Chuck Ryan Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm...