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Keywords: Quality dimensions
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Journal Articles
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Available to PurchaseLiziane Silva Menezes, Miguel Afonso Sellitto, Tatiane Pereira Librelato, Miriam Borchardt, Giancarlo Medeiros Pereira
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (3): 438–457.
Published: 06 June 2016
... Limited 2016 Perceived quality Service management E-service Quality dimensions Customer quality service Competitiveness and continued expansion of services in the global economy reinforced the importance of service quality in customer satisfaction and business performance (Zeithaml...
