...Douglas Rafael Veit; Daniel Pacheco Lacerda; Luis Felipe Riehs Camargo; Liane Mahlmann Kipper; Aline Dresch Purpose Research in business processes has been developed around a disciplinary approach toward the production of traditional knowledge, known as Mode 1. The problems studied...

...Constantin Houy; Peter Fettke; Peter Loos Purpose The paper aims at providing a survey of the development of empirical research in business process management (BPM). It seeks to study trends in empirical BPM research and applied methodologies by means of a developed framework in order to identify...

...Herbert Kotzab; Andreas Otto Academic discussion in the field of supply chain management is influenced by descriptive, case‐oriented and consultancy‐driven research outcomes. The debate is often limited to the search for valid definitions and models of observable facts. The present research makes...

... 1997 Comparative method Quality Research Standards The International Organization for Standardization’s ISO 9000 certification is a well known set of standards defining a model for quality. ISO 9000 certification benefits users by minimizing manufacturing faults and addressing...