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Keywords: Retail sector
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Journal Articles
Evolving readiness index for overhauling the retailing sector through retailing process reengineering implementation
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (6): 844–864.
Published: 28 October 2014
...Sidhartha S. Padhi; Sarat K. Jena; Ingmar Zanger; Kanwal Kapil Purpose – The purpose of this paper is to examine the state of readiness of the Indian retailing sector for the implementation of mobile retailing applications. It also identifies the most critical success factors (CSFs) for mobile...
