... of the elements of the Six Sigma methodology. D Results of Six Sigma initiatives. E Demographics. Jürgen Moormann can be contacted at: j.moormann@frankfurt‐school.de © Emerald Group Publishing Limited 2010 Process management Service improvements Six sigma Financial services Europe...

... Service improvements Banking Business process modeling (BPM) helps describe the important aspects of a domain, in which persons, departments and the links between them are distinguished. It is also useful to graphically represent these aspects. Aguilar‐Saven (2004) states that, depending...

... and of interest to themselves (Rindova and Kotha, 2001 ; Milne, 2002) led vendors to consider how such developments could be applied to the information within organisations. Business development Portals Local government Electronics industry Government Service improvements Enterprise portals...