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Keywords: Situation awareness
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Journal Articles
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (7): 1966–1998.
Published: 24 September 2021
... concept in the BPM literature to develop an understanding of the related complexity research and to put the textual data-based BP complexity in its context. Afterward, utilizing the linguistic foundations and the theory of situation awareness (SA), the concept is empirically developed and evaluated...
