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Keywords: Social software features
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2012) 18 (1): 20–42.
Published: 03 February 2012
... with social software features (Crumlish and Malone, 2009 ; Bell, 2009), such as comments and ratings, where end‐users and experts can work together in the modelling of business processes. Collaborative modelling tools allow the gathering of tacit knowledge and to explicitly represent it in the business...
