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Keywords: Value creation chain
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Journal Articles
Empirical study on quality management for product-service systems in industrial environment
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 969–978.
Published: 05 September 2016
... creation chains it can be outlined that quality goals are mostly company-wide but not for the entire value creation chain. Cross-company standardized processes exist in least cases. This also applies to cross-linked CAQ-systems. Communication of quality problems is handled mainly via e-mail. Quality...
