... products and tapping increased customer demand for an ever wider range of products. The benefits of technology are turning the market upside‐down but are benefiting new entrants rather than existing players. The key in the end will be those companies which can add value. As well as these global...

..., general retail business will continue to flow through high streets. Investigates the “new” technologies such as PC/laptop/mobile phone/Internet/TV Web connections, etc. Concludes that key issues for the financial sector will be old ones – branding and customer satisfaction. © MCB UP Limited 2000...