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Volume 10, Issue 1
26 December 2008
Business Strategy Series Cover Image for Volume 10, Issue 1
Viewpoint| December 26 2008

Creating competitive edge through improved customer relationship management Available to Purchase

Tajinder Pal Singh Toor
Tajinder Pal Singh Toor
Project Management Professional Consultant/Advisory System Analyst based at IBM, Merrillville, Indiana, USA
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1751-5645
Print ISSN: 1751-5637
© Emerald Group Publishing Limited
2009
Business Strategy Series (2008) 10 (1): 55–60.
https://doi.org/10.1108/17515630910937797
Purpose

The purpose of this paper is to highlight some of the Best Practices for Improved Customer Relationship Management.

Design/methodology/approach

This article describes some of the Best Practices for Improved Customer Relationship Management. Case studies, success stories, and statistical examples are used to highlight some of the Best Practices.

Findings

Case studies, success stories, and statistics.

Originality/value

This session highlights some of the Best Practices for Improved Customer Relationship Management.

Keywords:
Customer relationships, Customers, Best practice
© Emerald Group Publishing Limited
2009
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