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Purpose

The aim of this study is to identify factors that users find important in their use of the neighborhood park (to evaluate design of the neighborhood park from the view point of users) and to consider the impact of well designed neighborhood parks on business strategy compared to the traditional view.

Design/methodology/approach

The population of this study was drawn from park users and neighborhood residents. Park visitors were conveniently sampled through an intercept survey method form. Taman Sri Nibong Park is one of the biggest neighborhood parks in Pulau Pinang. A total of 173 questionnaires were returned. The data were analyzed through the use of descriptive statistics.

Findings

By knowing the needs and preferences of visitors and neighborhood residents, the present study concludes that more efforts should be made to include certain qualities in designing neighborhood areas to attract more visitors and investors. Related to the effectiveness of design on park users' perceptions and preferences, this study as well as observations has found that park users perceive some elements of environmental design, like physical barriers of fences and hedges between playground and the football field, effective in protecting users from accident and injury in the park. Another suggestion, which users made was for more supervisors to be in the park or playground to take care of the children while they use the equipment.

Research limitations/implications

The current study is limited in its scope because of the need to complete the study within a limited time and budget. Future studies are needed to explore how design strategies of Neighborhood Parks can satisfy urban neighborhood populations and also support social business development. The directions for future research are identified as more research should be conducted in this regard and more neighborhood parks should be considered allowing for comparison among them.

Practical implications

This research would enable landscape architects and environmental designers as well as business and community developers to match specific developmental goals of urban neighborhood environmental planning. It can influence business strategies to attract more investment by the community developer, and also this new approach can influence the future of the society and its sustainability.

Originality/value

The paper challenges the traditional view of parks as places that only incur social expense to a new perception that views them as revenue and social business places.

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