Skip to Main Content
Article navigation
Volume 4, Issue 1
1 January 2003
This article was originally published in
Handbook of Business Strategy
Handbook of Business Strategy Cover Image for Volume 4, Issue 1
Review Article| January 01 2003

Call Center Customer Service Management Available to Purchase

Charles E. Day
Charles E. Day
President of Charles E. Day & Associates in Alexandria, VA
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2054-1775
Print ISSN: 1077-5730
© MCB UP Limited
2003
Handbook of Business Strategy (2003) 4 (1): 378–382.
https://doi.org/10.1108/eb060292

Call center technology has become very sophisticated. But it's only as good as the employees who use it.

This content is only available via PDF.
© MCB UP Limited
2003
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$39.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
151 Views
View Metrics

Citing articles via

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal