...Muhammad Shakil Ahmad; Shahid Rashid; Ehtisham‐Ul‐Mujeeb Purpose The purpose of this study is to observe and analyze current banking practices in Pakistan, regarding the electronic customer relationship management system (ECRM). The aim is to explore the variables in relation to operational...

... by women with responsibilities and type of work arrangement experienced Design/methodology/approach The study is conducted by exploring the responses of 100 women working in 25 different banks (public as well as private banks) in non‐contrived environment using random sampling in Attock and Islamabad...

...Pieter Klaas Jagersma Purpose The article aims to elaborate on the importance of “managing reputation equity” in the banking industry. Design/methodology/approach This article has been derived in part from the reputation improvement plans of investment banks and in part from the author's own...

...Pieter Klaas Jagersma Purpose The purpose of this paper is to explore the relationship between sustainable stakeholder management and reputational capital (of banks). Design/methodology/approach In‐depth interviews with top executives of global banks, corporations, hedge funds, World Bank, IMF...