... without making these mistakes again. Thus the detour via Shakespeare turns into a shortcut. And the following six manager types might help. Veit Etzold can be contacted at: veit.etzold@esmt.com © Emerald Group Publishing Limited 2012 Best practice Leadership Metaphors...

... relationship in order to advance revenue growth and margin expansion. This paper lists some key factors/practices for Improved Customer Relationship Management. The factors/practices are listed below: © Emerald Group Publishing Limited 2009 Customer relationships Customers Best practice...

... practice This article describes some of the Best Practices to deploy high‐value profitable services. Service/Process innovation encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human...

... researched/applied in People Management. Some key points: © Emerald Group Publishing Limited 2009 Human resource management Employees Best practice This article describes effective people management which is vital for effective project management. In recent years, people‐oriented...

..., and how to measure their progress. It should be of value to all management levels from the chief executive to front‐line staff. © Emerald Group Publishing Limited 2007 Organizational culture Management accountability Behaviour Best practice Change management Leaders Why has Dell been...