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Keywords: Customer service management
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Journal Articles
Journal:
Business Strategy Series
Business Strategy Series (2010) 11 (4): 223–226.
Published: 06 July 2010
... that the most critical factor is internal business knowledge and practices. © Emerald Group Publishing Limited 2010 Innovation Customer service management Internet marketing Measurement The notion that online media can lead to offline sales is one that has been gaining popularity among online...
Journal Articles
Journal:
Business Strategy Series
Business Strategy Series (2010) 11 (4): 219–222.
Published: 06 July 2010
... of creating the client experience – just validation as to how you can go about doing so. © Emerald Group Publishing Limited 2010 Customer service management Organizational culture What do your clients experience when working with you? Are they “good” experiences or bad ones? How do your...
Journal Articles
Journal:
Business Strategy Series
Handbook of Business Strategy (2004) 5 (1): 111–113.
Published: 01 December 2004
...”, more democratic service organizations you need to be a lot smarter to inform, inspire and influence the people who make and deliver your brand. © Emerald Group Publishing Limited 2004 Communication management Customer service management Corporate communications Devising an internal...
