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Keywords: Operations strategy
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Journal Articles
Applying the concepts of simplicity and discipline for creating customers' value in a low contact services company: an exploratory study
Available to Purchase
Journal:
Business Strategy Series
Business Strategy Series (2013) 14 (5-6): 144–150.
Published: 02 September 2013
... effectively to unplanned changes. Service operations Operations strategy Low cost airline operations Value creation is one of the determinants of sustainable business performance. To create values for customers, firms need to innovatively blend the right strategies and practices to churn out...
