Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-3 of 3
Keywords: Service quality
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Satisfaction and trust on customer loyalty: a PLS approach
Available to Purchase
Journal:
Business Strategy Series
Business Strategy Series (2012) 13 (4): 154–167.
Published: 29 June 2012
... five dimensions of the service experience in their well‐known SERVQUAL model. SERVQUAL measures service quality as five dimensions: reliability, responsiveness, assurance, empathy and tangibles. Delivery of high service quality to customers offers businesses an opportunity to differentiate...
Journal Articles
New marketing definition: a future agenda for low cost carrier airlines in Indonesia
Available to Purchase
Journal:
Business Strategy Series
Business Strategy Series (2012) 13 (1): 31–40.
Published: 06 January 2012
... agenda and implications for practitioner and service marketing researchers to develop service quality in the Indonesian LCC industry. The factors are corporate image, employees' capabilities, and a strong bonding with reliable suppliers. Practical implications In the LCC industry, the combination...
Journal Articles
Repositioning strategy in the ecotourism industry: a case of Bario
Available to Purchase
Journal:
Business Strategy Series
Business Strategy Series (2012) 13 (1): 41–46.
Published: 06 January 2012
...May‐Chiun Lo; Abang Azlan Mohamad; Peter Songan; Alvin Yeo Purpose The aim of this paper is to examine service quality dimensions and their impact on a rural tourism destination. Design/methodology/approach The study was conducted in Bario, a highland settlement in the state of Sarawak...
