...Tajinder Pal Singh Toor Purpose Highlight some of the Best Practices for Building Effective Service Management. Design/methodology/approach This article describes some of the Best Practices for Effective Service Management. Case studies, success stories, and statistical examples are used...

...Susan E. Rau Building great products can be a reality for any company that takes the time and effort to create and execute the linkages between: winning strategy; the role of products and services; the product building blocks; and, linkages to customer needs. In fact, our research and work...