.../approach For collecting primary data a questionnaire was distributed among 1,100 experts in ten companies of the Iranian automotive industry. Then, structural equation modeling was used to measure the relationship among elements of knowledge management and core competencies. Findings Findings indicate...

... and tested using structural equation modeling technique with the use of partial least squares (PLS) approach. Data was analyzed using 239 bank customer responses. Findings The results showed that satisfaction has a positive effect on trust and this trust leads to loyalty to the bank. Good complaint...