... on consumer satisfaction with their dining experience. It also identifies the psychological mechanisms underlying this effect, highlighting the mediating role of affect. Design/methodology/approach Survey data were collected from 740 Japanese consumers and structural equation modeling was performed...

... measures, such as the Vaccination Certificate, negative tests and restaurant layout configuration, positively influenced perceived service quality and consumer satisfaction, moderated by consumers’ beliefs. Originality/value This study provides relevant information for restaurant managers, which...