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Keywords: Crowding
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2023) 18 (3): 407–421.
Published: 07 March 2023
... of Bitner’s original conceptualization, including pandemic-induced physical and social constraints on servicescape in the form of crowding, consumer risk perception during the crisis and their impact on consumers' and employees’ behavioral changes in retail and hospitality sectors. Design/methodology...
