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Journal Articles
Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2024) 19 (1): 140–165.
Published: 22 August 2023
.../approach This study is exploratory in nature. This study analyses 4,302 real-time customer reviews using sentiment and thematic analysis with the help of NVIVO 12 plus and Leximancer. Findings The findings suggest travel products as well as services associated with luxury resorts needs to be revisited...
Includes: Supplementary data
