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Keywords: Density
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2023) 18 (3): 407–421.
Published: 07 March 2023
.../approach This paper critically reviewed the past and emerging servicescape and risk literature. It then examines and delineates the concepts of crowding, density and associated risk perceptions to offer an extended servicescape framework. Alongside, scales were proposed to measure the constructs...
