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Keywords: Genuine small talk
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2024) 19 (2): 237–252.
Published: 09 May 2024
...Harriman Samuel Saragih Purpose This study proposes “genuine small talk” in hospitality settings, particularly in coffee shops and its impact on enhancing guest experiences. This study aims to delineate how genuine small talk, characterized by sincerity, mutual respect, truthfulness and empathy...
