Keywords: Genuine small talk
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Consumer Behavior in Tourism and Hospitality (2024) 19 (2): 237–252.
Published: 09 May 2024
...Harriman Samuel Saragih Purpose This study proposes “genuine small talk” in hospitality settings, particularly in coffee shops and its impact on enhancing guest experiences. This study aims to delineate how genuine small talk, characterized by sincerity, mutual respect, truthfulness and empathy...

or Create an Account

Close Modal
Close Modal