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Keywords: Hospitality experience
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Journal Articles
Customer experience in five-star hotel businesses: is it an “experience” for customers?
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Consumer Behavior in Tourism and Hospitality (2023) 18 (3): 306–320.
Published: 21 June 2023
...H. Kader Şanlıöz-Özgen; Metin Kozak Purpose Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience is evaluated as an “experience...
