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Keywords: Hospitality industry
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Journal Articles
AI avatars and co-creation in the metaverse
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2025) 20 (1): 131–147.
Published: 10 January 2025
...@lau.edu.lb 26 07 2024 29 10 2024 10 12 2024 17 12 2024 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only AI Hospitality industry Immersive technology Metaverse Digital avatar AI co-creation Self-representation...
Journal Articles
The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2023) 18 (3): 293–305.
Published: 05 June 2023
... in the hospitality industry. The intelligent machines respond to customers' demands and satisfy their needs and expectations for the response-ability of AI chatbots, which all make customers trust AI chatbots (Buhalis and Cheng, 2020). AI chatbot can respond to useful information and enhance users’ behavior (Brave...
Journal Articles
The learning model of crisis management: the COVID-19 case in the hospitality industry
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 468–490.
Published: 16 September 2022
...Bin Li; Tingting Zhang; Yuting Chen; Nan Hua Purpose This study aims to explore the underlying mechanisms that support the resilience of the Chinese hospitality industry during and after the COVID-19 epidemic. Design/methodology/approach Content analysis was applied to 133 manually collected...
