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Keywords: Incivility
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (4): 561–573.
Published: 08 January 2026
...A. Banu Elmadag; Wei Wang; Kristina Harrison; Mehmet Okan Purpose Service experiences are shaped through interactions with and perceptions of service providers. This study aims to investigate the impact of customer perceptions of service robots’ incivility in restaurants on customer emotions...
Includes: Supplementary data
