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Keywords: Online reviews
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 289–305.
Published: 27 October 2025
... that dissatisfaction is frequently reported, with complaints about crowds, queues, and high prices (Muchnick, 2017). To measure the different degrees of satisfaction/dissatisfaction via complaints and scores in the tourism sector, online reviews from websites such as TripAdvisor are very useful. Freely available...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 324–338.
Published: 22 October 2025
... 08 2025 18 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Consumer behavior Restaurant Affective components Structural topic modeling Online reviews TripAdvisor Online platforms and websites are powerful tools...
Journal Articles
Mohammad Alimohammadirokni, Natalia Velikova, Robert Paul Jones, Tunmin (Catherine) Jai, Jessica (Jingxue) Yuan
Consumer Behavior in Tourism and Hospitality (2025) 20 (4): 565–582.
Published: 12 August 2025
... on online reviews, visitor involvement and risk-taking propensity tested as moderators. Design/methodology/approach Data were collected from 703 US participants via an online survey with an embedded experiment, randomly assigning participants to view firm-generated or user-generated winery photos...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2024) 19 (4): 646–655.
Published: 28 October 2024
... Online reviews TripAdvisor Tourism Theme parks Museums Tourism businesses can analyse online reviews to evaluate customer perceptions and expectations and generate more effective ways to improve customer satisfaction (Burkov et al., 2023 ; Garner and Kim, 2022). Google reviews has...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2023) 18 (4): 551–562.
Published: 03 October 2023
... the pandemic’s impact on theme park experiences, using natural language processing techniques for insights gleaned from online reviews. In doing so, this study contributes a more profound and nuanced comprehension of the theme park experience in the post-COVID era. Experiencescape Theme park New normal...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 413–435.
Published: 11 October 2022
... businesses can analyze consumer feedback on online review websites to evaluate customer perceptions and expectations and generate more effective ways to improve customer satisfaction. Design/methodology/approach The qualitative method of thematic analysis was used to map out consumer reviews online...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2022) 17 (1): 89–106.
Published: 26 April 2022
... are directly impacted by online reviews (Zhao et al., 2019). The social web heavily affects the hotel industry (Sigala, 2008 ; Xiang and Gretzel, 2010). TripAdvisor claims to host 702 million reviews about hotels, restaurants and other attractions (TripAdvisor, 2019). Expedia also claims 7.5...
