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1-7 of 7
Keywords: Online reviews
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 289–305.
Published: 27 October 2025
... ip.riquelme@um.es 13 02 2025 26 05 2025 11 09 2025 17 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Theme parks Security measures Visitor satisfaction Risk perception Health safety Online reviews...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 324–338.
Published: 22 October 2025
... be considered functional regarding consumer satisfaction. Online reviews have become a pivotal source of information for consumers, significantly impacting their perceptions of product quality, service reliability and overall satisfaction. While traditional word-of-mouth from friends and relatives...
Journal Articles
Mohammad Alimohammadirokni, Natalia Velikova, Robert Paul Jones, Tunmin (Catherine) Jai, Jessica (Jingxue) Yuan
Consumer Behavior in Tourism and Hospitality (2025) 20 (4): 565–582.
Published: 12 August 2025
... on online reviews, visitor involvement and risk-taking propensity tested as moderators. Design/methodology/approach Data were collected from 703 US participants via an online survey with an embedded experiment, randomly assigning participants to view firm-generated or user-generated winery photos...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2024) 19 (4): 646–655.
Published: 28 October 2024
... calculated its ratings to one decimal place, to obtain a similar rating system to that of Google. This information was collected in November 2022. Maria Sicilia can be contacted at: sicilia@um.es 29 01 2024 12 07 2024 26 09 2024 29 09 2024 Google Online reviews...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2023) 18 (4): 551–562.
Published: 03 October 2023
... the pandemic’s impact on theme park experiences, using natural language processing techniques for insights gleaned from online reviews. In doing so, this study contributes a more profound and nuanced comprehension of the theme park experience in the post-COVID era. Experiencescape transcends...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 413–435.
Published: 11 October 2022
... businesses can analyze consumer feedback on online review websites to evaluate customer perceptions and expectations and generate more effective ways to improve customer satisfaction. Design/methodology/approach The qualitative method of thematic analysis was used to map out consumer reviews online...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2022) 17 (1): 89–106.
Published: 26 April 2022
... 06 2021 10 12 2021 15 01 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Guest experience Hotel industry Gender TripAdvisor Online reviews Nowadays, travelers can easily share their experiences online through...
