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1-7 of 7
Keywords: Online reviews
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Journal Articles
I don’t need more security! Becoming saturated by too much security in leisure activities
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 289–305.
Published: 27 October 2025
...@um.es 13 02 2025 26 05 2025 11 09 2025 17 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Theme parks Security measures Visitor satisfaction Risk perception Health safety Online reviews Spanish...
Journal Articles
Tastes, feelings and emotions: how affective components shape dining intentions of tourists and locals
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 324–338.
Published: 22 October 2025
... 08 2025 18 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Consumer behavior Restaurant Affective components Structural topic modeling Online reviews TripAdvisor Online platforms and websites are powerful tools...
Journal Articles
Seeing through different lenses: comparing firm-generated and user-generated photos aesthetics in wine tourism
Available to PurchaseMohammad Alimohammadirokni, Natalia Velikova, Robert Paul Jones, Tunmin (Catherine) Jai, Jessica (Jingxue) Yuan
Consumer Behavior in Tourism and Hospitality (2025) 20 (4): 565–582.
Published: 12 August 2025
... on online reviews, visitor involvement and risk-taking propensity tested as moderators. Design/methodology/approach Data were collected from 703 US participants via an online survey with an embedded experiment, randomly assigning participants to view firm-generated or user-generated winery photos...
Journal Articles
Comparing Google reviews and TripAdvisor to help researchers select the more appropriate information source
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2024) 19 (4): 646–655.
Published: 28 October 2024
... potential to accumulate reviews? Maria Sicilia can be contacted at: sicilia@um.es 29 01 2024 12 07 2024 26 09 2024 29 09 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Google Online reviews TripAdvisor...
Journal Articles
Navigating the postpandemic theme park experience: an experiencescape perspective
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2023) 18 (4): 551–562.
Published: 03 October 2023
... the pandemic’s impact on theme park experiences, using natural language processing techniques for insights gleaned from online reviews. In doing so, this study contributes a more profound and nuanced comprehension of the theme park experience in the post-COVID era. The concept of functional experiencescape...
Journal Articles
Analyzing user-generated content to improve customer satisfaction at local wine tourism destinations: an analysis of Yelp and TripAdvisor reviews
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 413–435.
Published: 11 October 2022
... businesses can analyze consumer feedback on online review websites to evaluate customer perceptions and expectations and generate more effective ways to improve customer satisfaction. Design/methodology/approach The qualitative method of thematic analysis was used to map out consumer reviews online...
Journal Articles
Know your guests’ preferences before they arrive at your hotel: evidence from TripAdvisor
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2022) 17 (1): 89–106.
Published: 26 April 2022
... 06 2021 10 12 2021 15 01 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Guest experience Hotel industry Gender TripAdvisor Online reviews Nowadays, travelers can easily share their experiences online through...
