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Keywords: Restaurants
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Journal Articles
Restaurant containment measures and perceived service quality: implications for future pandemics
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2024) 19 (1): 116–130.
Published: 01 January 2024
...Paulo Ribeiro; Ricardo F. Ramos; Sérgio Moro Purpose This study aims to identify the impact of restaurant pandemic mitigation measures on perceived service quality. Design/methodology/approach A total of 15,251 reviews were collected from 300 TripAdvisor Lisbon restaurant Web pages between...
Journal Articles
Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2023) 18 (2): 200–214.
Published: 07 March 2023
... to examine the impact of satisfaction dimensions from all the Tripadvisor reviews on consumer behavioral intentions. The research sample covers all restaurants located in St. Petersburg (n = 10,424) and all consumers’ reviews (n = 286,642). Findings In this study, the dimensions...
