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Keywords: Safety measures
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Journal Articles
Customer experience management in themed amusement parks: the impact of safety measures on the physical, social and digital servicescape of Gardaland Park
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Consumer Behavior in Tourism and Hospitality (2023) 18 (3): 386–406.
Published: 02 May 2023
... specifically addresses the following three research questions: first, What changes have occurred in the servicescape following the adoption of safety measures in the park in response to the COVID-19 pandemic? Second, What are the effects of these safety measures in relation to CEM? Third, What are the changes...
