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Keywords: Service sabotage behavior
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (3): 417–431.
Published: 25 November 2025
... tourism and hospitality, providing high-quality services is critical for organizations (Cheng et al., 2019). The significance of service behavior in hospitality is emphasized by Lashley et al. (2000) , stating: Transformational leadership Organizational pride Service sabotage...
