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Keywords: Services
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 413–435.
Published: 11 October 2022
... to assess service satisfaction and dissatisfaction. A total of 848 reviews were gathered and qualitatively analyzed from two online review websites (TripAdvisor.com and Yelp.com) using open and axial coding and thematic analysis. Findings The results show that wine consumers are interested...
