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Journal Articles
Has COVID-19 influenced the perceived quality of service of hotels?
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 491–497.
Published: 05 August 2022
... and beverage and staff behavior. The only service quality dimension that showed an improvement was related to open-air hotel installations. Research limitations/implications The authors only analyzed reviews in one language. The authors were not able to determine if the lower ratings in 2020 were due...
