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Keywords: Tip retention practices
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2023) 18 (4): 499–514.
Published: 10 August 2023
... the service staffs. This paper aims to identify the relationship between tips retention practice (TRP) and returning intention (RI) of the British customers to the same Indian restaurants for dining once they know that such tips are retained by the owners not by the service staffs. TRP was further divided...
